City assessment
How smart is Surabaya?
Surabaya scores 41.6% against the ISO 37120-series aligned smart city framework in 2026, ranked #312 of 386 by smart reach and #324 on the evidence alone, with every finding traceable to a public source.
Each criterion counts in full where the evidence shows it present, half where partial and nothing where absent, weighted by its category. 31 of 86 are not yet assessed and count as nothing until a finding is made either way. Last assessed 19 Oct 2026.
Smart reach rank
#312 / 386
Smart score
41.6%
Evidenced rank
#324 / 387
Criteria present
27 / 86
Evidence coverage
53.5%
Surabaya's smart city score by area
5 present · 2 partial · 3 absent · 5 not yet assessed
0 present · 3 partial · 2 absent · 7 not yet assessed
3 present · 2 partial · 0 absent · 8 not yet assessed
1 present · 3 partial · 0 absent · 7 not yet assessed
7 present · 3 partial · 2 absent · 1 not yet assessed
4 present · 2 partial · 2 absent
7 present · 4 partial · 0 absent · 3 not yet assessed
Where Surabaya is strong
- ▸Food Security & Urban Agriculture
- ▸Governance & Smart-City Operating Model
- ▸Disaster Risk & Resilience
- ▸Urban Data Platform & Digital Twin
- ▸Health & Digital Health
Where the evidence shows gaps
- ▸Open Data & Transparency · 3 absent, 1 partial
- ▸Public Transport & Real-Time Information · 2 absent, 1 partial
- ▸Innovation & Economic Development · 2 absent
- ▸Culture, Tourism & Recreation · 2 partial
- ▸Public Safety & Emergency · 1 absent, 1 partial
Not yet assessed
31 of 86 criteria have no finding yet, either way. They count as nothing in the score until one is made, and they are not gaps.
- Active & Shared Mobility4 of 4
- Connectivity & ICT Infrastructure4 of 4
- Solid Waste & Circular Economy4 of 4
- Energy & Smart Grid3 of 4
- Climate Action & Emissions2 of 3
- Climate Adaptation & Heat2 of 3
- Green Space & Biodiversity2 of 3
- Housing & Urban Planning2 of 3
- Smart Traffic & Electric Vehicles2 of 4
- Air Quality & Monitoring1 of 3
- Critical Infrastructure Resilience1 of 3
- Digital Government Services1 of 4
- Inclusion & Civic Participation1 of 3
- Public Transport & Real-Time Information1 of 4
- Water & Sanitation1 of 4
Evidence highlights
Digital Government Services · Unified online services portal
Surabaya offers a 'Surabaya Single Window (SSW)' application, described as a City Government application to facilitate residents in submitting and tracking permit applications independently and online.
https://sswalfa.surabaya.go.id/Digital Government Services · Online payments for taxes & fees
The Surabaya Drinking Water Company (Perumda Air Minum Surya Sembada) offers online customer account information and payment options, and the Regional Revenue Agency states that parking tax services are digitally integrated through TS Park.
https://pdam-sby.go.id/Digital Government Services · Citizen reporting / 311 channel
The Surabaya Single Window (SSW) portal includes 'Info Pengaduan' and allows for regular tracking of permit application status, while the Public Information and Documentation (PPID) provides a WhatsApp service number for public complaints.
https://sswalfa.surabaya.go.id/Air Quality & Monitoring · Air-quality monitoring network
Surabaya has an air quality dataset that includes historical time series data for key air pollution indicators and major pollutants, retrieved from the Open-Meteo Air Quality service.
https://zenodo.org/records/18677233About this assessment
Surabaya was assessed against the 86 criteria of the ISO 37120-series aligned smart city framework on 19 Oct 2026 by AI agents gathering evidence from official public sources. Each criterion is marked present, partial or absent, or left not yet assessed, and every finding links to where it was found. Cities are re-assessed in runs, not continuously: the latest finished on 24 Oct 2026.