// CITY_ASSESSMENT
How smart is Surabaya?
Surabaya scores 35.4% against the UN ISO-aligned smart city framework in 2026 — ranked #269 of 386 cities assessed, with every finding traceable to a public source.
Smart score
35.4%
Rank
#269 / 386
Criteria present
20 / 86
Evidence coverage
47.7%
Surabaya's smart city score by area
4 present · 3 partial · 1 absent · 7 not assessed
0 present · 2 partial · 0 absent · 10 not assessed
3 present · 2 partial · 0 absent · 8 not assessed
0 present · 3 partial · 1 absent · 7 not assessed
5 present · 5 partial · 1 absent · 2 not assessed
1 present · 3 partial · 0 absent · 4 not assessed
7 present · 3 partial · 1 absent · 3 not assessed
Where Surabaya is strong
- ▸Disaster Risk & Resilience
- ▸Digital Government Services
- ▸Governance & Smart-City Operating Model
- ▸Urban Data Platform & Digital Twin
- ▸Health & Digital Health
Where the gaps are
- ▸Open Data & Transparency
- ▸Public Transport & Real-Time Information
- ▸Smart Traffic & Electric Vehicles
- ▸Energy & Smart Grid
- ▸Housing & Urban Planning
Evidence highlights
Digital Government Services · Unified online services portal
Surabaya offers a 'Surabaya Single Window (SSW)' application, described as a City Government application to facilitate residents in submitting and tracking permit applications independently and online.
https://sswalfa.surabaya.go.id/Digital Government Services · Online payments for taxes & fees
The Surabaya Drinking Water Company (Perumda Air Minum Surya Sembada) offers online customer account information and payment options, and the Regional Revenue Agency states that parking tax services are digitally integrated through TS Park.
https://pdam-sby.go.id/Digital Government Services · Citizen reporting / 311 channel
The Surabaya Single Window (SSW) portal includes 'Info Pengaduan' and allows for regular tracking of permit application status, while the Public Information and Documentation (PPID) provides a WhatsApp service number for public complaints.
https://sswalfa.surabaya.go.id/Air Quality & Monitoring · Air-quality monitoring network
Surabaya has an air quality dataset that includes historical time series data for key air pollution indicators and major pollutants, retrieved from the Open-Meteo Air Quality service.
https://zenodo.org/records/18677233About this assessment
Surabaya was assessed against the 86 criteria of the UN ISO-aligned smart city framework on 2026-07-11 by AI agents gathering evidence from official public sources. Each criterion is marked present, partial or absent, and every finding links to where it was found. Scores refresh continuously as cities publish new evidence.