// CITY_ASSESSMENT
How smart is Penang?
Penang scores 61.8% against the UN ISO-aligned smart city framework in 2026 — ranked #150 of 388 cities assessed, with every finding traceable to a public source.
Smart score
61.8%
Rank
#150 / 388
Criteria present
47 / 86
Evidence coverage
69.8%
Penang's smart city score by area
9 present · 2 partial · 1 absent · 3 not assessed
7 present · 2 partial · 1 absent · 2 not assessed
4 present · 4 partial · 2 absent · 3 not assessed
4 present · 1 partial · 1 absent · 5 not assessed
7 present · 2 partial · 0 absent · 4 not assessed
8 present · 0 partial · 0 absent
8 present · 2 partial · 1 absent · 3 not assessed
Where Penang is strong
- ▸Digital Government Services
- ▸Housing & Urban Planning
- ▸Innovation & Economic Development
- ▸Culture, Tourism & Recreation
- ▸Food Security & Urban Agriculture
Where the gaps are
- ▸Connectivity & ICT Infrastructure
- ▸Air Quality & Monitoring
- ▸Climate Action & Emissions
- ▸Water & Sanitation
- ▸Public Safety & Emergency
Evidence highlights
Digital Government Services · Digital identity / single sign-on
Penang provides a Single Sign-On (SSO) system, PgGov SSO, which allows users to log in once to access multiple authorized government systems without needing separate logins for each.
https://sso.penang.gov.my/Digital Government Services · Online payments for taxes & fees
Penang offers online payment facilities through eBayar for various state department and agency bills, including land tax, assessment tax for local councils (MBPP, MBSP), and water bills via myPBA, supporting FPX, credit/debit cards.
https://www.penang.gov.my/Digital Government Services · Citizen reporting / 311 channel
Penang has an Integrated Complaint Gateway called ePintas, which allows the public to submit complaints, comments, suggestions, and inquiries to the State Government, and also provides a function to check the status of these complaints. The Majlis Bandaraya…
https://www.penang.gov.my/Connectivity & ICT Infrastructure · City IoT / sensor network
The Things Network community in Penang is actively building an open and decentralized Internet of Things network, with efforts to connect gateways to make Penang part of the global network.
https://www.thethingsnetwork.org/community/penang/About this assessment
Penang was assessed against the 86 criteria of the UN ISO-aligned smart city framework on 2026-09-03 by AI agents gathering evidence from official public sources. Each criterion is marked present, partial or absent, and every finding links to where it was found. Scores refresh continuously as cities publish new evidence.